Privacy Policy
Privacy Policy
How your personal information is processed and used by Celsiusi.ge
How we use your personal information
This notice refers to the existing protection mechanisms of celsiusi.ge regarding unauthorized access to personal data, through which celsiusi.ge ensures the protection of your personal data. The latter includes the information that celsiusi.ge obtains during the period of providing services to you, which in accordance with the legislation of Georgia, is also subsequently used for direct marketing purposes. The purpose of the notice is to provide you with information about our working principles and your legal protection mechanisms in the processing of personal information.
Promise to protect the privacy of personal data
We, the team of celsiusi.ge, promise that:
We take care of the security and protection of your personal data;
We will not use your data illegally;
We will provide you with complete and comprehensive information regarding the processing of your personal data at any time.
How you follow the law
Like the promise to protect the privacy of personal data, these data are protected by the Law of Georgia on Personal Data Protection.
By law, you have the right to request information about the processing of your data. You have the right to receive the following information:
Which data is processed about you;
The purpose of data processing;
Legal basis for data processing;
How your data was collected;
To whom your data was transferred;
Grounds and purpose of data release.
You can request a copy of the information processed by us.
By law you have the right to request that your personal data be corrected, updated, added, blocked, deleted or destroyed if it is incomplete, inaccurate, not updated or if it has been collected and processed against the law. We comply with Georgian law, which may prevent us from deleting your personal data immediately. Such obligations may arise from tax legislation, consumer protection and other relevant legislation.
The obligation to provide this information to you arises at celsiusi.ge upon your request. We have the right to use personal data only if we have a specific contractual and / or legal basis for it.
Celsiusi.ge has a legal basis for using your information, which implies the existence of a business-related and / or commercial purpose. It is important that even in this case, the processing of information by celsiusi.ge is not aimed at harming your interests.
Type of information collected and its use
We collect two types of information about our users: personal identification information ('personal information') and non-personally identifiable information.
Personal identification information
Personal identification information is the information through which a specific user is identified. When you are involved in an activity through our website, we may ask you to provide certain information about yourself. Such activities include:
Open an account
Order a product or service with us or our partners
Send information and / or post any information on the review page
Participate in competitions or surveys funded by us or our partners
Post a comment, share your opinion with us or our partners
Request information about our services
Sending an application for employment with us
Register through our website for special offers submitted by third parties (collectively referred to as 'Identification Activities').
You do not have to be involved in identification activities. However, if you decide to engage in an identification activity, we may ask you to provide some personal information about yourself, such as your first and last name, email address, telephone number, personal number, address as well as other additional information about you that is optional. When you order products or services, we may also ask you to provide your credit card number, expiration date, authentication code, or other information. The latter is not stored on our website as payment is made to our partner bank security server. Therefore, we do not have access to your credit card information. Depending on the type of activity you engage in, some information will be mandatory and some will be voluntary. If you do not submit the required information for a specific activity, you will not be able to engage in that activity.
Non-personally identifiable information
Personal identification information
Personal identification information is the information through which a specific user is identified. When you are involved in an activity through our website, we may ask you to provide certain information about yourself. Such activities include:
Open an account
Order a product or service with us or our partners
Send information and / or post any information on the review page
Participate in competitions or surveys funded by us or our partners
Post a comment, share your opinion with us or our partners
Request information about our services
Sending an application for employment with us
Register through our website for special offers submitted by third parties (collectively referred to as 'Identification Activities').
You do not have to be involved in identification activities. However, if you decide to engage in an identification activity, we may ask you to provide some personal information about yourself, such as your first and last name, email address, telephone number, personal number, address as well as other additional information about you that is optional. When you order products or services, we may also ask you to provide your credit card number, expiration date, authentication code, or other information. The latter is not stored on our website as payment is made to our partner bank security server. Therefore, we do not have access to your credit card information. Depending on the type of activity you engage in, some information will be mandatory and some will be voluntary. If you do not submit the required information for a specific activity, you will not be able to engage in that activity.
Non-personally identifiable information
Non-personally identifiable information is information that does not identify a specific user. This type of information may include, for example, 'Uniform Resource Locator', the 'URL' of the website you visited before you entered our website, the 'URL' of the website you visit after leaving our website , The type of browser you are using, and the IP address of your Internet Protocol. We and / or our authorized third party service providers and advertisers may automatically receive this information when you use our website. This is done through electronic mechanisms such as 'Cookies', 'Web Beacons', 'Pixel Tags'.
We collect information about cookies, navigation and behavior of users on our website, in particular:
IP address, device type, operating system and browser from which the website is accessed.
We collect information about the pages opened on our website, the duration of the session and the various settings of the session.
Information about the actions that took place on our website: filling out forms, using interactive elements of the website, etc.
The process, time and form of filling in the fields on the website
Personal information groups
We group your personal information as follows:
Types of personal information
Description
Contractual
Detailed information about the products and services we provide to you
Local
Information about your location, which may be obtained by celsiusi.ge with the help of your mobile phone, the address of the computer connection to the Internet, or the location of the facility where you carry out operations
Behavioral
Detailed information about how you use our products and services
Technical
Information about the devices and technology you use
Communication
Information that celsiusi.ge obtains from letters about you, e-mails through any other means of communication between the client and celsiusi.ge.
Why we use your personal information:
For a relationship with you;
To increase the intensity of website usage;
To meet your requirements, to develop new ways of cooperation and to develop our business;
To develop and implement effective marketing activities;
To learn how customers use our products and services;
To get advice or recommendations about our products and services;
To develop / manage our brands, products and services;
To deliver our products and services;
To make and manage customer payments;
For financial crime detection, reporting and prevention;
To manage the risks of us and our clients;
To comply with laws and regulations relevant to us;
Responding to complaints
To respond to complaints and find ways to resolve them;
To manage our business efficiently and properly, which includes our financial position, business opportunity, planning, communications and corporate governance;
To exercise the rights and obligations;
Our goal:
Update data, identify products and services of interest to you, and provide this information to you;
Product and service development;
Identify customer focus groups to offer new products or services;
Effective performance of our lawful duties and contractual obligations;
Ensure compliance with relevant regulations for us.
From what sources do we obtain personal information?
We can obtain personal information about you from celsiusi.ge from the sources provided by you and below.
We receive data from you in the following cases:
When you contact us to get our products or services;
When communication is by telephone and / or e-mail
When you use our websites, mobile apps and web chat;
When sending emails in both physical and electronic form.
Our legal basis:
Your consent;
Fulfillment of contractual obligations;
Our legitimate interests;
Our legal duty.
Ensure compliance with regulations
Cookies
We use cookies and monitor the behavior of users on our website to ensure that we offer the best experience while on our website and that we can continually improve the quality of service.
We collect information about cookies, navigation and behavior of users on our website, in particular:
IP address, device type, operating system and browser from which the website is accessed.
We collect information about the pages opened on our website, the duration of the session and the various settings of the session.
Information about the actions that took place on our website: filling out forms, using interactive elements of the website, etc.
The process, time and form of filling in the fields on the website
We use the collected information:
To generate website statistics to optimize processes, fields, and website design.
In order to protect the users of the website and to prevent fraudulent acts.
To prevent money laundering, terrorist financing and other criminal activities;
To monitor the flow of customers to the website and evaluate the effectiveness of marketing campaigns.
The information obtained allows us to adapt the website and its components to the needs of the user.
We also use cookies to track how users perceive our website and to generate Google Analytics reports.
Before using the website, you have the opportunity to agree to cookies and notice the observation of users' behavior by clicking the 'Consent' button. In the event that you do not agree to the Cookie Policy, but continue to use the Website, this action will still be deemed your consent to the above action.
We do not use cookies and user data to collect personal information. If you want to restrict cookies or block them on our website, you can do so by changing your browser settings. However, please note that some of the services we offer will not work if you block or delete cookie files.
Detailed information on Cookie files can be found here.
To whom do we share your personal data?
We may need to share your personal data in cases defined by the legislation of Georgia, as well as with other organizations that must provide you with a product or service of your choice or provide certain services, provided that:
Prior to sharing such information, such parties must agree to keep your data secure and confidential.
We reserve the right, in cases strictly defined by law, to give law enforcement access to your personal data for the purpose of carrying out official duties, including the detection, investigation and prevention of crime.
If you do not wish to disclose your personal information, we may be delayed or unable to fulfill our obligations to you, including the use of your account or the provision of appropriate services.
We may transfer your information during the business transfer
Your personal data may be shared as a result of company reorganization and / or merger. In this case, our legal successor will obtain all of the information available to us, including your personally identifiable information. Nevertheless, this Privacy Policy applies to your personally identifiable information without any restrictions.
We may disclose your information to protect you or others
We reserve the right to disclose your personally identifiable information as required by law and where we deem it necessary to protect our rights and / or to secure any legal action, court decision / ruling or other legal process against the Website. We also reserve the right to disclose your information for the following purposes: Adherence to and implementation of this policy; Comply with and enforce the terms and conditions of use of our website or any other agreement; Protecting the rights, property or security of the Website, its users or others.
Information security
We take special responsibility for security issues and take a number of steps to protect our personally identifiable information. Your personal identification information is available on our website only if your password and e-mail address are specified. This password is encrypted. We recommend that you do not share your password with anyone. In addition, your personal identification information is stored on a secure server, accessible only to relevant personnel and contractors. Although you enter your personal credit card details when purchasing the product of your choice on our site, we do not have access to your credit card information and we do not store such data. Your credit card is under the control of our partner bank.
Unfortunately, any data transmission over the Internet or wireless network cannot be absolutely and guaranteed guaranteed. We take commercially sound security measures to protect data, and we also seek to establish links only with organizations that address the issue in the same way. However, we do not guarantee the safety of the information transmitted on the Website or the Website, and we are not responsible for the actions of any third party who may obtain such information without your permission.
Third Party Website Privacy Policy
This Privacy Policy applies only to the use and disclosure of the information we receive from you at www.celsiusi.ge. Other websites that may be redirected from our website have their own information protection policy and data collection, as well as the principles for using and disclosing such information. If you contact a similar website, we encourage you to read their privacy policy. We are not responsible for the activities of third parties.
Various issues of information protection
Minors under 18 are prohibited from using Celsiusi. We do not intentionally store or collect information from individuals under 18 years of age. Protecting the personal information of minors is very important to us. Accordingly, if we learn that a user is under the age of 18, we will take appropriate steps to delete that user's personal information from our database. If you use 'celsiusi', you also confirm that you are at least 18 years old.
Public places
We can list places on our website where you can post information about yourself publicly, as well as communicate with others through forums or blogs, view products, and post content. This information will be made available to other users and organizations and may also appear on other websites and Internet search engines. Consequently, this information may be made available, collected and used by others. For example, if you indicate your e-mail address in a public comment about a product or / or service, you may receive unsolicited e-mail. We have no control over who reads the information you post publicly and voluntarily on the Website and who uses it. Therefore, please be careful when posting any of your personal information publicly on the Website. Usually we get permission from our user before we mention his name along with his comment.
Facebook Connect
The celsiusi website allows users to log in to Facebook Connect to connect with friends and share information through the Facebook wall and a friend news board. If you sign up for celsiusi and Facebook and click on Facebook Connect, both of your profiles will be merged unless your email addresses match. If your email addresses do not match, we ask if you would like to connect them. You will then enter your password to confirm that Facebook controls this account. If you are registered with Celsius but not Facebook and you click on Facebook Connect, you will be offered a Facebook mandate or Facebook registration. If you continue, you will make your information available to the 'celsiusi' website and at the same time agree to the terms of use of 'Facebook' when using the 'celsiusi' websites.
Conversely, if you are not currently a registered user of celsiusi and you click on Facebook Connect, you will first be asked to enter your Facebook mandate and then you will be able to register and join celsiusi. As soon as you register on the 'celsiusi' website and join Facebook, you will automatically be able to post information about your latest activities on Facebook. You can disconnect from Facebook at any time by logging in to My Profile and clicking on My Facebook Profile.
The user should be aware that the site will not be automatically logged out after the work is completed and his / her data will be available to a third party until the end of the session. Any responsibility in this regard will be fully borne by the customer. Celsiusi reserves the right to determine and modify the terms and conditions of the session.
The security of your information on the website
Third parties (applications / services): Using celsiusi.GE, your information about device number, model, brand, name, operating system version, celsiusi.ge application version will be transferred to applications such as: Google Analytics, Facebook Pixel and Hotjar.com These applications comply with the General Data Protection Regulation (GDPR)
Retention / Deletion Policy: You can request the deletion of your data by sending a matching request via email (info@celsiusi.ge). After receiving the request, celsiusi.ge will remove the data from the list to stop the processing of the data and will inform you about the measures taken within 15 days.
How long do we store personal information?
We store your personal data throughout your service life;
Also, for a period of up to 10 years after the end of the service for the following reasons:
To answer questions and complaints
To prove that we have treated you fairly
In order to keep records in compliance with the relevant regulations / rules
We may store your personal information for more than 10 years if we are unable to delete it for legal or statutory reasons. If you believe that any of your data stored with us is incorrect or incomplete, please contact us to fix your doubts. We will take all reasonable measures to check and correct this defect. You have the right not to consent to our use of your personal data, or to request their deletion, removal or termination of use unless we have a legal basis for their storage. Contact us if you do not agree to our use of your data, if you have any questions or if you would like to delete or restrict your use of your data.
Changes in information protection policy
We reserve the right to change this Privacy Policy at any time. Any changes to the Privacy Policy will be promptly posted on the Privacy Policy and other sites that we believe will keep you informed of what information we collect, how we use it and at what time we disclose it (where applicable). However, you will be notified of any significant changes to your protection policy by email or by posting a notice on our homepage. It is your responsibility to periodically review the Privacy Policy.
Marketing
We may use your personal information to identify specific products and offers for you.
We have access to your personal data within the framework of what you personally share, or we collect in the process of providing services to you with the means at our disposal
We will study your data to find out what you need, what you are interested in, or what desires you may have. This is how we decide which product, service or offer may be right for you.
We only use your personal information and send you marketing messages when we have a legitimate interest in doing so. We promise that our activities will never be unfair, wrong or directed against your interests.
You have the right to contact us at any time and ask us to stop sending marketing messages. We will respect your wishes and as soon as we receive such notice we will stop using your personal data for direct marketing purposes.
If you have any questions regarding our privacy policy, our common rights and responsibilities, or your processing of your data, please contact us using the following communication channels:
Address: a. Beliashvili # 136, Tbilisi, Georgia
Tel: +995 (032) 2 052 930
Email: info@celsiusi.ge
By electronically marking / acknowledging your agreement to the Terms and Conditions, you confirm that you agree to this Privacy Policy at the same time as the information you provide is accurate and truthful. The information was provided at your own discretion and for this you have all the rights and permissions provided by law.
By agreeing / acknowledging your consent to these Terms and Conditions, you hereby authorize us to consent to, at our sole discretion and within the applicable law, at any time and in any quantity, information about you from any source, including personal information. Data for the purpose of their acquaintance, verification, comparison, analysis, storage and fulfillment of legal and / or contractual obligation (s).
